After i received to your complimentary resort that American setup for me, I called 800-433-7300 and talked to an agent there who, to my shock was unable to see flights which were offered on USAIR. She advised me there have been no open seats on any from the early USAIR flights. I was on the internet and could see that there were available flights. I in fact booked a flight to demonstrate it to her.
Particularly dissatisfied re not enough acknowledgment of any irritation I encountered. Seems like an easy courtesy.
The definition of shopper service at American Airways is just not described in almost any recognised phrases. It doesn't handle The client or suggest any service in any respect. My daughter, touring solo, experienced the latest practical experience of waiting in line at Heathrow so very long to check in that she missed the checkin by two MINUTES although the airplane was for the gate for another 45 minutes. The agent, and I use that phrase generously, expected she obtain A further ticket for the afterwards flight at a cost of an additional $three hundred. Then proceded to inform her the seat might be assigned with the gate. OK, situation resolved. You're thinking that! Once the gate is assigned she goes to have her seat assigned and the ‘AGENT’ who'd not permit her on the main flight cancelled her seat on equally the very first and 2nd flight immediately after getting her revenue! So she wasn’t off that 1st flight however, THE AGENT took her off! And now she wasn’t on the second flight for which she paid out extra income. Fortunately we had been in communication and she or he spoke which has a supervisor who introduced a seat to her. When she asked who experienced cancelled the her reservation, they said they did not know. This all transpired in just a 3 hour period. She ultimately boarded 15 minutes ahead of departure, I hope. So my spouse and I contacted American Airways to verify if she was ready to get about the airplane and who had cancelled her flight, because there was a financial transaction and no monetary transaction takes place without having a document of who established it, just one would Imagine, for accounting and theft safety needs by yourself. My husband referred to as initially and spoke to JAYNE FUENTES, a supervisor who following a long discussion gave us NO Details. She couldn't convey to us if my daughter received a seat around the flight, obtained around the aircraft, or who bungled the additional purchase. She definitely reported that ‘They're open up terminals and they don't sign-up who is booking or accepting payment to get a seat reservation.’ That may be correct accounting for yourself. So my spouse thanked her politely for all her help at which issue I mentioned JAYNE FUENTES told us practically nothing she was of no help in the slightest degree. Then I called American Airways and spoke to a different supervisor, JANE GRAY, a individual who really should not be allowed to remedy telephones inside a prison.
I are an AA customer for more than 25 years. Your service has grown to be disappointing to say the minimum. It really is in all parts of service from sign in to , tavel to baggage managing.
I won't ever be use AA yet again!! I booked a flight for me and my son to join our relatives on trip. Extended story short a little something arrived up and we are unable to go at the moment. I referred to as your business with above a months recognize. Canceled the fight with telephone rep John; who was quite polite. He did not say everything about the quantity of cost I could be manifest for canceling the flight. I named back to inquire in regards to the cost and I was informed that I can be cost $200 by AA and $50 with the resource I accustomed to e book the flight for each particular person. Which i would've a $fifteen credit history for each man or woman… I questioned to speak to her supervisor and Michelle Morgan was the individual I subsequent talked to. She was no help, I requested to talk to her supervisor and he or she stated that there was not a soul above her. I advised her that I was positive that there was an individual previously mentioned her. Finally she said that I could head to The shopper relations Internet-internet site. All over again I questioned her two times for her supervisor’s identify and she or he replied buyer relations. I again explained to her I wanted the title of her direct supervisor, the person that she described to…the title specified was Jalia Elisidi .
Make sure you refund by entire fare including the further $twenty I paid out for Anything you said was gonna be far more area.
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AA dropped my baggage in Miami by not getting it with me on my flight to Talahassee, Fl and Once i lodged a grievance they gave me a file locator to examine status. It took 3 days to get my baggage and I needed to travel to Panama Town Aprt to acquire my baggage right after Tallahassee Aprt acquired it and sent it to Atlanta then to Laptop by Delta.
On January 25th I contacted American Airlines, as I looked at our reservations and observed that my Daughter experienced us touring all day long, So I referred to as to up grade our tickets to first-class as I didn't need to journey all day long in mentor. I take advantage of lay try to journey first-class as I'm positive you may review but I'm see this endeavoring to help you save my Miles as we have been scheduling a large spouse and children/graduation excursion to Hawaii.
Something I couldn’t realize is how your letter indicated that amounts for speedy use might be honored When the receipts had been very clear and legible. How could my $forty six taxi trip through the Embassy Suites to Wal-Mart not be legible? I only been given enough to deal with my toiletries at Wal-Mart.
january 26 my son flew non cease from st. louis to laguardia airport new york. He arrived, his baggage didn’t. He described with the airport that his bag didn't arrive from the aircraft. The Girl on the booth checked the assert ticket. The bag had not still left St. Louis. She gave him a locator number and advised him they might be getting in touch with him soon. They might not find it so that they sent him a form to fill out of his belongings while in the bag. He despatched it in.
I take pleasure in you might be undergoing a merger and several personnel can be less than thrilled, but this Perspective should not be apparent on your shoppers who are just calling to have some help.
I had been fired up to get to the three million mile stage on American Airways and also to be awarded a Program Extensive upgrade. Despite the fact that my spouse and I have a holiday vacation vacation booked on American to Frankfort, Germany in April, I decided I want to use our Enhance and also have A further holiday vacation journey to London. This wasn't planned, but because of the improve we made a decision to have a further vacation.
The complete reverse is your staff Liibide (sorry I didn’t receive the spelling of his identify). I hesitate to simply call him a Client Service Rep. He did help me with a few difficulties I'd on my outgoing flight but mainly was of no help in anyway with my return flight.